City Point & West St.

Please submit all maintenance related inquires to nycinternhousing@tkc.edu.

Thank you for visiting our maintenance request page! You should receive a response within two business days. If you have not received a response within that time frame, please submit a second request. This will help to notify us immediately if the concern is ongoing.

Is this an emergency?
Notify the building front desk security immediately. After that, complete this request form to notify us of the problem. Use the comment section in the form to note you’ve already reported this item to the building.

Is this about the internet or cable TV?
All NYCIntern apartments come equipped with high-speed internet via cable modems and a wireless router.The Brooklyn Heights apartments have building-wide wifi. Purchase of ethernet cables for use with router is the responsibility of the tenant

If you live in any of our residences, before submitting an internet-related maintenance request, please do the following:

1. Unplug your router and modem. Wait for 30 seconds, then plug it back in.

2. Do not perform a reset of the router and modem. If you do, the network and login information will be set back to the factory settings and you will no longer be able to access the internet.

Please be aware that NYCIntern strives to provide quality modems and routers and some internet concerns might by related to the internet service provider.

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